Seller Policy Pages

Effective Date: 1/11/2025

Last Updated: 1/11/2025

This Vendor Agreement (“Agreement”) outlines the terms between Tamam.mu (“we,” “our,” or “the Platform”) and you (“Vendor,” “Seller,” or “you”) for selling products or services through the Tamam.mu marketplace.

By registering as a Vendor or listing products on Tamam.mu, you agree to comply with this Agreement, our General Terms and Conditions, and our Privacy Policy.

1. Vendor Eligibility

To become a vendor on Tamam.mu, you must:

• Be at least 18 years old.
• Operate a legitimate business (registered or individual).
• Provide accurate and up-to-date business details, including registration certificate, address, and contact information.
• Agree to comply with all Mauritian laws, including taxation, consumer protection, and data privacy regulations.

2. Account Registration and Management

• Vendors must create a store account on Tamam.mu and maintain accurate information at all times.
• You are solely responsible for managing your listings, stock levels, and order fulfillment.
• You must not share your login credentials with unauthorized persons.
• We reserve the right to suspend or terminate vendor accounts that violate this Agreement or harm platform integrity.

3. Product Listings

Vendors are responsible for:

• Providing accurate titles, images, descriptions, and prices for each product.
• Ensuring products are authentic, legal, and in stock.
• Not listing counterfeit, restricted, or prohibited items (see Section 10).
• Maintaining clear refund, exchange, and warranty policies visible on your store page.

Tamam.mu reserves the right to remove or hide listings that are misleading, incomplete, or in violation of platform rules.

4. Pricing and Promotions

• Vendors set their own prices but must ensure they are fair and transparent.
• Any promotional discounts or offers must be genuine and comply with consumer protection laws.
• Price manipulation (e.g., artificial discounts, fake scarcity) is strictly prohibited.
• Tamam.mu may feature certain products in marketing campaigns with the vendor’s consent.

5. Orders and Fulfillment

• Vendors must confirm and dispatch orders within the agreed timeframe.
• Orders must be shipped securely and include appropriate packaging.
• Any delay or stock-out must be immediately communicated to the buyer and Tamam.mu support.
• Vendors are responsible for ensuring accurate delivery and tracking updates.

6. Payments and Commission

• Tamam.mu will collect payments from buyers on behalf of vendors through secure payment gateways.
• A commission fee or subscription fee may apply — details will be outlined in your vendor dashboard or vendor agreement letter.
• Payments (minus applicable fees) will be disbursed to vendors within 7 business days after successful delivery confirmation.
• Vendors must provide valid bank details for transfers.
• Tamam.mu may withhold payments in cases of refund disputes, fraudulent activity, or policy violations.

7. Returns, Refunds, and Disputes

• Vendors must honor their published return and refund policies.
• In case of disputes, Tamam.mu may mediate between buyer and vendor, but the final resolution rests with the vendor unless otherwise required by law.
• Repeated unresolved complaints or poor customer service may result in account suspension.

8. Vendor Conduct

Vendors agree to:

• Conduct business honestly and respectfully with customers and the Tamam.mu team.
• Avoid fake reviews, misleading claims, or unethical behavior.
• Respond to buyer inquiries within a reasonable time.
• Use Tamam.mu solely for legitimate business transactions.

Unethical, fraudulent, or deceptive behavior may result in permanent suspension without notice.

9. Data Protection and Privacy

• Vendors must comply with the Mauritius Data Protection Act 2017 when handling customer data.
• Buyer data obtained through Tamam.mu may only be used for fulfilling orders and may not be used for marketing or external purposes without explicit consent.
• Any data breach must be reported to Tamam.mu immediately.

10. Prohibited and Restricted Items

Vendors may not list or sell:

• Counterfeit or pirated goods
• Weapons, ammunition, or explosives
• Narcotics, drugs, or tobacco products
• Adult or explicit content
• Stolen goods
• Animals or animal parts
• Items that violate intellectual property rights or Mauritian law

Tamam.mu reserves the right to determine what constitutes a restricted product and remove it without prior notice.

11. Intellectual Property

• Vendors retain ownership of their trademarks, product images, and content.
• By listing products, you grant Tamam.mu a non-exclusive, royalty-free license to use your content for display, marketing, and promotional purposes.
• Vendors are responsible for ensuring that all product content respects intellectual property rights.

12. Taxes and Compliance

• Vendors are responsible for complying with Mauritian tax laws, including VAT registration (if applicable).
• Tamam.mu may require vendors to provide tax registration numbers or invoices for compliance verification.
• Vendors agree to indemnify Tamam.mu against any claims arising from tax non-compliance.

13. Platform Fees and Changes

• Tamam.mu reserves the right to modify commission rates, subscription plans, or payment schedules.
• Vendors will be notified in advance of any changes, and continued use of the platform implies acceptance.

14. Termination

Tamam.mu may suspend or terminate vendor accounts for:

• Breach of this Agreement or general Terms & Conditions
• Repeated customer complaints or fraudulent activity
• Sale of prohibited items or legal non-compliance

Upon termination:

• All listings will be removed from the platform.
• Pending payments may be held until disputes or investigations are resolved.

15. Limitation of Liability

Tamam.mu acts solely as an intermediary platform connecting buyers and sellers.
We are not liable for:

• Product quality or performance
• Vendor errors or delivery delays
• Loss of revenue, profits, or business opportunities
• Any indirect, consequential, or punitive damages

16. Indemnification

Vendors agree to indemnify and hold harmless Tamam.mu, its affiliates, and staff from any claims, damages, or liabilities arising from:

• Breach of this Agreement
• Sale of defective, illegal, or non-compliant goods
• Misuse of customer data

17. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Mauritius.
Any disputes will be subject to the exclusive jurisdiction of the courts of Mauritius.

18. Contact Us

For any questions or support related to your vendor account:

Tamam.mu Admin

Email: admin@tamam.mu
Website: https://tamam.mu