Term & Conditions

Effective Date: 1/11/2025

Last Updated: 1/11/2025

Welcome to Tamam.mu (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and marketplace. By accessing or using Tamam.mu, you agree to comply with and be bound by these Terms.

If you do not agree, please do not use our platform.

1. Definitions

• “Platform” refers to Tamam.mu, including all its pages, services, and applications.
• “User”, “you”, or “your” refers to anyone accessing or using the platform, including buyers and vendors.
• “Vendor” refers to any business or individual who registers to sell products or services on Tamam.mu.
• “Buyer” refers to any user who purchases goods or services through the platform.

2. Use of the Platform

By using Tamam.mu, you confirm that:

• You are at least 18 years old or have parental consent to use the platform.
• You will provide accurate, current, and complete information when creating an account.
• You will not use the platform for unlawful purposes, fraud, or activities that may harm others.
• You agree to comply with all applicable Mauritian laws, including those related to e-commerce, consumer protection, and intellectual property.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• Any actions taken under your account will be deemed as your own.
• Notify us immediately at admin@tamam.mu if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate our policies.

4. Buyer Terms

• When you make a purchase, you enter into a direct transaction with the vendor selling the item.
• Product descriptions, prices, and availability are managed by vendors.
• Tamam.mu acts as an intermediary platform and is not the seller of listed items.
• Buyers must verify product details and delivery terms before completing a purchase.
• Refunds, exchanges, or disputes will be handled according to the vendor’s individual policy, unless otherwise required by law.

5. Vendor Terms

Vendors using Tamam.mu agree to:

• Provide accurate and updated product information, prices, and images.
• Deliver goods or services as described and within the agreed timeframe.
• Comply with all applicable Mauritian business and consumer laws.
• Not sell counterfeit, illegal, or prohibited products (see Section 12).
• Handle customer data responsibly and in compliance with our Privacy Policy and Data Protection Act 2017.

Tamam.mu reserves the right to remove or suspend vendor accounts that fail to meet quality, legal, or ethical standards.

6. Fees and Payments

• Registration on Tamam.mu may be free, but vendors may be subject to commission fees or subscription charges, as detailed in their vendor dashboard or agreements.
• All transactions must be made in Mauritian Rupees (MUR) unless otherwise specified.
• Payments are processed through secure third-party payment gateways.
• Tamam.mu is not responsible for any bank or gateway-related delays or charges.

7. Order Fulfillment and Delivery

• Vendors are responsible for packaging, shipping, and ensuring products reach buyers in good condition; unless they use tamam for delivery services.
• Delivery timelines are estimated and may vary.
• Tamam.mu is not liable for late or failed deliveries caused by vendors, logistics partners, or unforeseen events.

8. Returns, Refunds, and Disputes

• Each vendor sets their own return and refund policy, clearly visible on their store page.
• Buyers must contact vendors directly for issues with products or services.
• Tamam.mu may assist in resolving disputes at its discretion but is not obligated to provide refunds unless required by law.

9. Intellectual Property

• All content on Tamam.mu (including logos, text, images, designs, and software) is owned by or licensed to Tamam.mu.
• You may not reproduce, distribute, or use any part of the platform without prior written permission.
• Vendors retain ownership of their product images and descriptions but grant Tamam.mu a license to display them for marketing and operational purposes.

10. Limitation of Liability

Tamam.mu provides the platform “as is” without any warranties.
We are not liable for:

• Product quality, authenticity, or description inaccuracies.
• Delays, errors, or interruptions in service.
• Losses arising from unauthorized access to user accounts.
• Any direct, indirect, or consequential damages resulting from your use of the platform.

11. Indemnification

You agree to indemnify and hold Tamam.mu, its owners, employees, and partners harmless from any claims, damages, or expenses arising from your use of the platform or violation of these Terms.

12. Prohibited Activities and Products

You agree not to use the platform for:

• Selling illegal, restricted, or counterfeit products (e.g., weapons, drugs, adult content).
• Spreading malware, spam, or harmful software.
• Engaging in fraudulent, misleading, or unethical practices.
• Violating intellectual property rights or data privacy laws.

We reserve the right to remove listings or suspend accounts involved in such activities.

13. Privacy

Your use of Tamam.mu is also governed by our Privacy Policy.
By using the platform, you consent to the collection and use of your data as described there.

14. Changes to the Terms

We may update these Terms periodically.
The latest version will always be available on this page. Continued use of the platform after updates constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Mauritius.
Any disputes will be subject to the exclusive jurisdiction of Mauritian courts.

16. Contact Us

For any questions, feedback, or concerns regarding these Terms, contact us at:

Tamam.mu
Email: admin@tamam.mu
Website: https://tamam.mu